Privacy Policy - EvvrClean
Last updated: January 2026
EVVR Clean respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.evvrclean.co.uk, contact us, or use our services.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following personal data:
- Name
- Email address
- Phone number
- Address (where relevant for services)
- Enquiry details or messages you send us
- Booking or service information
- IP address and basic website usage data (via cookies)
We only collect data that is necessary for providing our services or responding to enquiries.
How We Collect Your Data
Your data may be collected when you:
- Fill in a contact or enquiry form
- Contact us by email, phone, or social media
- Book or request our services
- Visit and interact with our website
- Click on or respond to our Facebook or online advertisements
How We Use Your Data
We use your data to:
- Respond to enquiries
- Provide and manage our cleaning services
- Communicate about bookings or services
- Improve our website and services
- Comply with legal or regulatory obligations
We do not sell your personal data to third parties.
Legal Basis for Processing
Under UK GDPR, we process your personal data under the following lawful bases:
- Consent – when you submit an enquiry or opt in to contact
- Contract – to provide services you request
- Legal obligation – where required by law
- Legitimate interests – to operate and improve our business responsibly
Marketing & Advertising (Including Facebook Ads)
We may use your data to:
- Respond to enquiries generated through Facebook or other online ads
- Measure ad performance (e.g. page visits or form submissions)
We do not store or use sensitive personal data for advertising.
You can opt out of marketing communications at any time by contacting us.
Cookies
Our website may use cookies to improve functionality and understand website usage.
Cookies may collect:
- IP address
- Browser type
- Pages visited
You can control or disable cookies through your browser settings.
Data Sharing
We may share your data only with:
- Trusted service providers (e.g. website hosting, email services)
- Professional advisers (accountants or legal advisers if required)
- Authorities if legally required
All third parties are required to respect your data and comply with GDPR.
Data Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure.
Data Retention
We keep personal data only for as long as necessary:
- Enquiry data: up to 12 months
- Customer records: as required for legal or accounting purposes
Data is securely deleted when no longer required.
Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.